Customer Service Associate (Japanese Speaker)

Location: Bangsar South, Kuala Lumpur, Malaysia; onsite

Company

Customer support operations serving Japanese-speaking customers in a multicultural environment.

What you will do

• Respond to customer inquiries by phone, email, chat, and other communication channels in Japanese and English.
• Resolve customer issues with accurate, timely, and empathetic support.
• Document interactions and maintain detailed records in the CRM system.
• Identify customer needs, recommend suitable solutions or products, and follow up on resolutions.
• Escalate complex cases and collaborate with senior team members or specialized departments.
• Follow service policies and quality standards while contributing to customer experience improvements.

Requirements

• Fluent Japanese proficiency in speaking, listening, and writing.
• English communication skills for customer interactions.
• Customer service experience or demonstrated ability to provide exceptional customer support.
• Strong interpersonal, problem-solving, time-management, multitasking, and documentation skills.
• Proficiency with computer systems and willingness to learn new software platforms.
• Patience, empathy, attention to detail, and the ability to remain calm in challenging situations.

Nice to have

• Experience with CRM systems or customer support ticketing platforms.
• Additional multilingual abilities beyond Japanese.
• Previous experience in a customer-facing role or support center environment.

Culture & Benefits

• Full-time employment in a dynamic, multicultural work environment.
• Opportunity to develop customer service skills while using Japanese language proficiency.
• Collaborative team environment focused on knowledge sharing and colleague support.
• Confidential handling of employee information in accordance with EEO guidelines.