Dedicated Case Coordinator (Pharmaceutical Patient Access)

Location: United States — Texas — Remote; remote colleagues work from home five days a week. The role covers the Central Time Zone, includes approximately 10–20% travel, and requires permanent U.S. work authorization.

Annual base salary: $162,900–$271,500, plus a 20% bonus target and eligibility for a share-based long-term incentive program.

Company

hirify.global develops and provides pharmaceutical products and patient support programs, including reimbursement and access assistance.

What you will do

• Own assigned patient cases from HUB enrollment through fulfillment and post-fill follow-up.
• Act as the primary contact for patients, caregivers, healthcare providers, payers, HUB partners, and vendors.
• Conduct benefits investigation and verification, explain coverage and out-of-pocket costs, and support prior authorizations and appeals.
• Coordinate baseline assessments, patient appointments, testing, prescription triage, voucher shipments, and specialty pharmacy logistics.
• Administer Interim Care, extended Interim Care, voucher, and copay assistance programs.
• Maintain accurate case documentation in Polaris, manage required consents and communications, and report adverse events in accordance with company requirements.

Requirements

• Bachelor’s degree and 8+ years of pharmaceutical or related customer-facing experience.
• At least six months of experience as an FRM, PAC, FAS, or in a similar access and reimbursement role using Polaris.
• Working proficiency in Polaris case management, documentation, prescription triage, and interpretation of prior authorization, appeal, and patient enrollment documentation.
• Experience with benefits investigation and verification, payer interactions, prior authorization, appeals, copay programs, vouchers, and interim or free-care programs.
• Ability to manage a high volume of concurrent cases, communicate directly with patients and providers, and meet adverse-event reporting obligations.
• Must be authorized to work in the United States by any employer and hold permanent U.S. work authorization. U.S. work visa sponsorship is not available.

Nice to have

• Experience in patient-facing access and reimbursement education or working with a HUB.
• Experience with Kiteworks, DocuSign, copay portals, patient assessments, specialty pharmacy logistics, or Interim Care programs.
• Experience supporting both pharmacy benefit and major medical coverage pathways.

Culture & Benefits

• Remote work from home five days a week with field-based collaboration.
• Comprehensive medical, prescription drug, dental, and vision coverage.
• 401(k) matching and an additional retirement savings contribution.
• Paid vacation, holidays, personal days, caregiver and parental leave, and medical leave.
• Cross-functional collaboration with internal and external patient-support stakeholders.