Dedicated Case Coordinator Mid West (Patient Access)

Location: Remote from the United States, based in the Central time zone; remote colleagues work from home five days a week. Travel of approximately 10–20% may be required.

Annual base salary: $162,900–$271,500, plus a 20% bonus target and eligibility for a share-based long-term incentive program.

Company

hirify.global is a pharmaceutical company developing and providing medicines while supporting patient access and reimbursement.

What you will do

• Own assigned patient cases from HUB enrollment through post-fill follow-up.
• Educate patients, caregivers, and healthcare providers on reimbursement, coverage, access requirements, and financial support options.
• Conduct benefits investigation and verification, support prior authorizations and appeals, and coordinate baseline assessments and appointments.
• Administer Interim Care, voucher, and copay programs, including eligibility confirmation and post-fill follow-up.
• Manage case documentation, prescription triage, secure communications, consents, and coordination with HUB partners and third-party vendors.
• Report adverse events and maintain compliant communication throughout the patient journey.

Requirements

• Bachelor’s degree and 8+ years of pharmaceutical or related customer-facing experience.
• At least 6 months of experience in a field reimbursement, patient access, or similar role involving access and reimbursement support and the Polaris CRM system.
• Working proficiency in Polaris case management, documentation, prescription triage, and interpretation of prior authorization, appeal, and patient enrollment documentation.
• Experience with benefits investigation and verification, prior authorizations, appeals, copay programs, vouchers, and Interim Care or free-care programs.
• Ability to manage a high volume of concurrent cases, communicate directly with patients and providers, and meet adverse-event reporting obligations.
• Must be authorized to work in the United States by any employer; U.S. work visa sponsorship is not available.

Nice to have

• Experience working with a HUB and coordinating with specialty pharmacies or third-party assessment vendors.
• Experience with Kiteworks, DocuSign, copay portals, Interim Care, free-goods, or bridge programs.
• Experience supporting both pharmacy benefit and major medical coverage pathways.

Culture & Benefits

• Remote work from home five days a week for remote colleagues.
• Comprehensive medical, prescription drug, dental, and vision coverage.
• 401(k) matching, additional retirement savings contributions, and paid vacation, holidays, caregiver, parental, and medical leave.
• Work requires discretion, confidentiality, regulatory compliance, empathy, attention to detail, and cross-functional collaboration.