Dedicated Care Coordinator New Jersey

Location: Remote from New Jersey, United States; remote colleagues work from home five days a week. Eastern Time Zone required, with approximately 10–20% travel. Candidates must have permanent U.S. work authorization; U.S. work visa sponsorship is not available.

Annual base salary: $162,900–$271,500, plus a 20% bonus target and eligibility for a share-based long-term incentive program.

Company

hirify.global develops and provides pharmaceutical products and patient access support programs.

What you will do

• Own assigned patient cases from HUB enrollment through post-fill follow-up for prescribed specialty products.
• Educate patients, caregivers, and healthcare providers on reimbursement, coverage, out-of-pocket costs, and access requirements.
• Conduct benefits investigation and verification, support prior authorizations and appeals, and coordinate baseline assessments.
• Administer Interim Care, voucher, copay, and prescription triage processes using Polaris and related systems.
• Coordinate with patients, providers, payers, HUB partners, specialty pharmacies, and third-party vendors.
• Maintain accurate case documentation, manage consents and communications, report adverse events, and follow compliance requirements.

Requirements

• Bachelor’s degree and at least 8 years of pharmaceutical or related customer-facing experience.
• At least 6 months of experience in an FRM, PAC, FAS, or similar access and reimbursement role using Polaris.
• Experience with benefits investigation and verification, prior authorization and appeals processes, copay programs, vouchers, and Interim Care or free-care programs.
• Ability to manage a high volume of concurrent cases with accurate documentation and follow-through.
• Strong communication and collaboration skills with patients, providers, payers, vendors, and cross-functional colleagues.
• Permanent U.S. work authorization is required; visa sponsorship is not available.

Nice to have

• Experience working with a HUB, specialty pharmacy, patient assessment vendors, or reimbursement education programs.
• Experience with Kiteworks, DocuSign, copay portals, Interim Care, free-goods, or bridge programs.
• Experience with both pharmacy benefit and major medical coverage pathways.

Culture & Benefits

• Remote work from home five days per week with flexibility to work across time zones when needed.
• Comprehensive medical, prescription drug, dental, and vision coverage.
• 401(k) matching contributions and an additional retirement savings contribution.
• Paid vacation, holidays, personal days, caregiver/parental leave, and medical leave.
• Work in a compliance-focused, cross-functional patient support environment.