Dedicated Case Coordinator (Patient Access and Reimbursement)

Location: Remote from the United States, assigned to Arizona and Nevada; Pacific Time Zone; approximately 10%–20% travel

Annual base salary: $162,900–$271,500, plus a target bonus of 20% and eligibility for a share-based long-term incentive program.

Company

hirify.global is a pharmaceutical company developing and providing medicines and patient access support programs.

What you will do

• Own assigned patient cases from HUB enrollment through post-fill follow-up, serving as the primary contact for patients, caregivers, and healthcare providers.
• Conduct benefits investigation and verification, explain coverage and out-of-pocket costs, and support prior authorization and appeals.
• Coordinate baseline assessments, patient appointments, testing, vouchers, Interim Care, copay assistance, and prescription fulfillment.
• Manage patient cases in Polaris, including prescription triage, documentation, secure communications, consents, and coordination with HUB partners and vendors.
• Follow up with patients after prescriptions are filled and resolve logistical, financial, and access-related issues.
• Report adverse events and communicate with patients and providers in accordance with hirify.global compliance and safety requirements.

Requirements

• Bachelor’s degree and 8+ years of pharmaceutical or related customer-facing experience.
• At least 6 months of experience in a comparable access and reimbursement role, such as FRM, PAC, or FAS, including work with Polaris.
• Working knowledge of benefits investigation, prior authorization, appeals, copay programs, vouchers, Interim Care, specialty pharmacy networks, and government payment systems.
• Ability to manage a high volume of concurrent cases with disciplined documentation and follow-through.
• Strong patient, provider, payer, and cross-functional communication skills, including the ability to meet adverse event reporting obligations.
• Must be authorized to work in the United States by any employer and hold permanent U.S. work authorization.

Nice to have

• Experience working with patient hubs and third-party vendors such as IQVIA/MDX or specialty pharmacies.
• Experience with Kiteworks, DocuSign, copay portals, Interim Care, free goods, bridge programs, or both PBM and major medical coverage pathways.

Culture & Benefits

• Remote work from home five days a week or field-based work not affiliated with a hirify.global site.
• Benefits include a 401(k) with hirify.global matching and retirement contributions, paid vacation, holidays, personal days, caregiver and medical leave.
• Medical, prescription drug, dental, and vision coverage are provided.
• U.S. work visa sponsorship is not available now or in the future.
• Work requires strict confidentiality, regulatory compliance, responsible communication, and cross-functional collaboration.