Patient Support Specialist (Biotech)

Location: Fully remote from the Phoenix, Arizona metro area, United States; occasional travel and on-site quarterly team meetings are required.

Salary: $39.00–$50.00 hourly

Company

hirify.global is a global biopharmaceutical company focused on transforming the lives of patients with serious and rare diseases.

What you will do

• Complete intake and data entry for documents received through the Patient Support Program.
• Review and triage documentation to the appropriate parties according to defined requirements.
• Maintain detailed and accurate information in the Patient Engagement Platform.
• Follow HIPAA, patient privacy, and other applicable compliance requirements.
• Report adverse events to the appropriate hirify.global departments within 24 hours of awareness.
• Support inbound calls, daily administration, team activities, and scheduled team meetings or events.

Requirements

• Bachelor’s degree or equivalent experience.
• 2+ years of patient data entry experience in healthcare or equivalent experience.
• Ability to perform high-volume data entry and operate multiple technology applications simultaneously.
• Strong attention to detail, process orientation, communication, multitasking, and collaboration skills.
• Must be able to work remotely from the Phoenix, Arizona metro area and attend on-site quarterly team meetings; approximately 10% travel is required.
• Ability to work effectively in a fast-paced, dynamic, and culturally diverse environment.

Culture & Benefits

• Patient-focused culture built around collaboration, accountability, passion, respect, and integrity.
• Medical, dental, vision, mental health, wellbeing, and employee assistance benefits.
• Paid time off, family-forming benefits, caregiver support, and flexible work schedules.
• 401(k) with company match, equity awards, ESPP, and company-paid life and disability insurance.
• Learning programs, mentorship, employee resource groups, service programs, and recognition opportunities.