Dedicated Case Coordinator (Patient Access)

Location: United States, Georgia — remote from home five days a week. Eastern Time Zone; approximately 10–20% travel. Permanent U.S. work authorization is required.

Annual base salary: $162,900–$271,500, plus a 20% bonus target and eligibility for a share-based long-term incentive program.

Company

hirify.global develops and provides pharmaceutical products and patient access support programs.

What you will do

• Own assigned patient cases from HUB enrollment through post-fill follow-up.
• Conduct benefits investigation and verification, explain coverage and out-of-pocket costs, and support prior authorization and appeals.
• Coordinate patient appointments, baseline assessments, testing, vouchers, Interim Care, copay support, and prescription fulfillment.
• Act as the primary contact for patients, caregivers, healthcare providers, payers, HUB partners, and third-party vendors.
• Manage case records, documentation, secure communications, consents, and prescription triage in Polaris and related systems.
• Report adverse events and maintain compliant, confidential communication throughout the patient journey.

Requirements

• Bachelor’s degree and 8+ years of pharmaceutical or related customer-facing experience.
• At least six months of experience in access and reimbursement, such as FRM, PAC, FAS, or a similar role, including work with Polaris CRM.
• Experience with benefits investigation and verification, prior authorization, appeals, copay programs, vouchers, and Interim Care or free-goods programs.
• Ability to manage a high volume of concurrent cases with accurate documentation and follow-through.
• Experience communicating directly with patients, healthcare providers, payers, and cross-functional colleagues.
• Must be authorized to work in the United States; U.S. work visa sponsorship is not available now or in the future.

Nice to have

• Experience working with patient hubs, specialty pharmacies, or third-party vendors such as IQVIA/MDX or Sonexus.
• Experience with Kiteworks, DocuSign, copay portals, patient assessments, or pharmacy and major medical benefit pathways.

Culture & Benefits

• Remote work from home five days per week with flexibility across time zones when needed.
• Comprehensive medical, prescription drug, dental, and vision coverage.
• 401(k) matching and additional retirement savings contributions.
• Paid vacation, holidays, personal days, caregiver/parental leave, and medical leave.
• Work focused on compliant, confidential, and patient-centered access support.