Dedicated Case Coordinator NY Metro (Pharmaceutical Patient Access)

Location: Remote from the United States, aligned to the Eastern time zone; approximately 10%–20% travel required.

Salary: $162,900–$271,500 annual base salary, plus a 20% bonus target and eligibility for a share-based long-term incentive program.

Company

hirify.global is a pharmaceutical company developing and providing medicines while supporting patient access and reimbursement services.

What you will do

• Own assigned patient cases from HUB enrollment through prescription fulfillment and post-fill follow-up.
• Educate patients, caregivers, and healthcare providers on reimbursement, coverage, access requirements, and available support programs.
• Conduct benefits investigation and verification, prior authorization and appeals support, prescription triage, and coverage communication.
• Coordinate baseline assessments, patient appointments, vouchers, Interim Care programs, copay support, and specialty pharmacy logistics.
• Maintain accurate case documentation in Polaris and coordinate securely with HUB partners, vendors, payers, providers, and hirify.global colleagues.
• Report adverse events, protect patient confidentiality, and follow applicable compliance and communication requirements.

Requirements

• Permanent U.S. work authorization is required; U.S. visa sponsorship is not available now or in the future.
• Bachelor’s degree and 8+ years of pharmaceutical or related customer-facing experience.
• At least 6 months of experience as an FRM, PAC, FAS, or in a similar access and reimbursement role using Polaris.
• Experience with benefits investigation and verification, prior authorization and appeals, copay programs, vouchers, and Interim Care or free-care programs.
• Ability to manage a high volume of concurrent cases, communicate directly with patients and providers, and meet adverse event reporting obligations.
• Strong knowledge of reimbursement, government payment systems, specialty pharmacy networks, specialty medications, and patient access journeys.

Nice to have

• Experience working with a HUB and coordinating with third-party assessment, testing, or specialty pharmacy vendors.
• Experience with Kiteworks, DocuSign, copay portals, PBM benefits, and major medical coverage pathways.
• Experience supporting Interim Care, free-goods, or bridge programs.

Culture & Benefits

• Remote work from home five days a week or field-based work without affiliation to a hirify.global site.
• Comprehensive medical, prescription drug, dental, and vision coverage.
• 401(k) plan with hirify.global matching contributions and an additional retirement savings contribution.
• Paid vacation, holidays, personal days, caregiver/parental leave, and medical leave.
• Work requires discretion, empathy, integrity, compliant communication, and cross-functional collaboration.