Technology Support Representative II

Location: Ann Arbor, Michigan, United States; based at hirify.global headquarters. Training is Monday–Friday, 9am–6pm EST for the first 2–4 weeks. After training, night and weekend availability is required. Day shifts are onsite four days per week when working Monday–Thursday; shifts beginning at or after 3pm do not require onsite attendance.

Company

Domino’s is a large pizza and technology company with a strong digital sales operation and technology supporting stores and franchise owners.

What you will do

• Provide live Level 1 technical support to Domino’s in-store operators.
• Diagnose and resolve routine issues involving proprietary software, touch screens, phones, printers, and other peripherals.
• Document reported problems, troubleshooting steps, and resolutions thoroughly.
• Follow up with users to ensure support requests are resolved and closed promptly.
• Complete ongoing training as new technology is introduced across the Domino’s brand.

Requirements

• High school diploma required; bachelor’s degree preferred.
• Availability for nights and weekends is required.
• Help desk and remote support experience preferred.
• Basic networking troubleshooting knowledge and strong written and verbal communication skills.
• Ability to type efficiently, maintain detailed notes, multitask, investigate problems, and prioritize work independently.
• Strong interpersonal skills, empathy, persistence, and the ability to support users with varied technical knowledge.

Nice to have

• Two or more years of help desk experience.
• Experience with ticketing management applications such as ServiceNow.
• SQL experience, including reading and executing existing queries.
• Availability to participate in an on-call rotation with other technicians.

Culture & Benefits

• Paid holidays and vacation.
• Medical, dental, and vision benefits beginning on the first day of employment.
• No-cost mental health, fitness, nutrition, and wellness programs.
• Childcare tuition discounts, fertility benefits, and adoption assistance.
• 401(k) matching contributions, a company bonus, and a 15% stock purchase discount.