Onsite Technician

Location: Wellington Office and regional sites across the wider Wellington region, New Zealand

Company

Summerset develops and operates retirement villages, care centres and residential communities focused on supporting residents throughout their daily lives.

What you will do

• Provide walk-up and onsite technology support through the Tech Bar and at Head Office and regional sites.
• Log, triage, resolve and escalate incidents and service requests through the IT Service Desk platform.
• Support laptops, desktops, mobile devices, printers, AV systems and meeting room technology, including Microsoft Teams Rooms.
• Prepare, provision and deploy devices for new starters, manage offboarding, and maintain asset registers and device records.
• Support technology readiness and onsite go-lives for new villages, care centres and offices.
• Work with Service Desk, Digital, project teams, business stakeholders and external partners to deliver reliable technology solutions and knowledge resources.

Requirements

• Experience in a Service Desk, onsite IT support or similar customer-facing technology role.
• Strong working knowledge of Windows 11, Microsoft 365, Active Directory, Azure AD and Group Policy.
• Experience supporting iOS and Android devices and MDM solutions.
• Exposure to AV, meeting room technology and collaboration tools, plus a good understanding of IT security best practices.
• Strong communication, organisation and prioritisation skills, with a calm, practical and customer-focused approach.
• Full New Zealand driver’s licence required. Competency with hand and power tools is also required.

Culture & Benefits

• Flexible working arrangements.
• Free Southern Cross health insurance.
• Ongoing professional development and tailored career progression.
• Birthday leave.
• Inclusive workplace committed to supporting and valuing people from diverse backgrounds.

Hiring process

• Applications close on 30 September 2026, although the role may close earlier if application volume is high.