Customer Success Advocate (Telecommunications)

Location: Remote — United Arab Emirates

Company

hirify.global is a technology company focused on high-speed connectivity and customer value through products and services for telecommunications markets.

What you will do

• Lead customer onboarding with Sales and document customer goals, expectations, and success criteria.
• Build trusted relationships with customer Engineering, Operations, and Implementation stakeholders.
• Drive adoption of products and services using data analysis and structured customer success methodologies.
• Identify upsell and cross-sell opportunities aligned with customer goals and collaborate with Account Management.
• Monitor customer health indicators, mitigate post-sales risks, and coordinate responses to critical issues.
• Conduct business and operational reviews, communicate achievements, and recommend solutions that increase customer value.

Requirements

• Bachelor’s degree in Business, Engineering, Communications, or a related field, or equivalent work experience.
• At least 2 years of experience in the telecommunications industry in customer success, technical support, service delivery, or a related customer engagement role.
• Excellent written, verbal, and presentation communication skills.
• Strong problem-solving, negotiation, persuasion, and consensus-building abilities.
• Ability to work remotely from the United Arab Emirates.

Nice to have

• Experience with both pre-sales and post-sales customer engagement.
• Experience applying analytical techniques to generate actionable insights from data.
• Knowledge of the telecommunications market and key service providers in the UAE and surrounding region.
• Collaborative, empathetic, and customer-focused stakeholder engagement style.

Culture & Benefits

• Flexible work environment supporting individual growth and well-being.
• People-first culture focused on belonging, respect, and inclusion.
• Commitment to diversity and an environment where employees feel valued and heard.