Software Engineer L2 - Cloud Infrastructure

Location: Remote within the United States; not eligible for hiring in San Francisco, Oakland, San Jose, or surrounding areas. Occasional travel may be required for project or team meetings.

Salary: $116,960–$146,200 for Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, and Washington, D.C.; $123,760–$154,700 for New York, New Jersey, Washington State, and California outside the San Francisco Bay Area; $137,520–$171,900 for the San Francisco Bay Area.

Company

Twilio provides communications solutions that help businesses and developers create personalized customer experiences.

What you will do

• Develop and maintain scalable cloud-native compute infrastructure, including VM orchestration, EC2 Auto Scaling Groups, hardened AMIs, and secure container images.
• Collaborate with technical leaders, architects, and engineers to solve complex distributed computing and infrastructure management problems.
• Automate monitoring, performance management, capacity planning, and disaster response.
• Apply Infrastructure as Code standards and support legacy and new compute system components.
• Write and review design documents, runbooks, and service documentation while maintaining accurate system change records.
• Participate in an on-call rotation and use Agile methods to deliver reliable infrastructure improvements.

Requirements

• At least 2 years of experience managing AWS cloud infrastructure, preferably with AMIs, EC2, and IAM policies or roles.
• Strong knowledge of Auto Scaling Groups and scalable cloud-native environments.
• Experience with hardened base AMIs and AL23.
• Proficiency in Java, Python, or another programming language, including software architecture patterns, clean code, and debugging.
• Proficiency in shell scripting and knowledge of container-based applications or services.
• Ability to work independently with multiple global teams on development, deployment, configuration, and operation of infrastructure platforms.

Nice to have

• Experience with Infrastructure as Code and continuous deployment tools such as GitHub, Buildkite, Terraform-TFC, ArgoCD, Harness, or cloud networking tools.
• Operational experience with complex distributed systems, SLOs, SLAs, high availability, and reliability tooling such as Datadog or Prometheus.
• Exposure to Falco, File Integrity Monitoring, PCI, or SOX compliance frameworks.
• Knowledge of Kubernetes or experience with Claude AI or similar tools.

Culture & Benefits

• Remote-first work with occasional in-person team gatherings, functional off-sites, customer meetings, or project meetings.
• Healthcare insurance, retirement savings through a 401(k), paid sick time, paid personal time off, and paid parental leave.
• Generous time off, parental leave, and wellness leave.
• Potential eligibility for equity and a corporate bonus plan, with benefits varying by location.
• Inclusive collaboration across global teams and support for volunteering and community impact.

Hiring process

• Hiring decisions are made through a formal interview process involving Twilio employees.
• Artificial Intelligence may be used to support hiring operations, but final decisions are made by people.