Retention Manager (Payments Technology)

Location: Hybrid in Warsaw, Poland

Company

hirify.global is a global payments technology company serving businesses across five continents.

What you will do

• Define, maintain, and regionally adapt retention levers such as contract-renewal optimization, win-back campaigns, loyalty enhancements, and value-added offers.
• Govern implementation across markets by establishing ownership, timelines, playbooks, templates, and escalation paths.
• Define and monitor retention KPIs, quantify initiative impact, and conduct post-implementation and ROI analyses.
• Build management dashboards, periodic reports, and steering committee materials with progress updates, risks, issues, and recommendations.
• Coordinate with Regions, Sales, Customer Success, Marketing, Finance, Product, and Pricing stakeholders.
• Improve data integrity, retention analytics pipelines, dashboards, and supporting CRM, customer-success, and BI tools.

Requirements

• At least 4 years of experience in customer marketing, sales, or customer service leadership within an international organization.
• Bachelor’s or master’s degree in business studies, or a comparable qualification.
• Strong data analysis, reporting, action-planning, presentation, and stakeholder-persuasion skills.
• Experience with CRM or customer-success platforms, including Salesforce.
• Ability to work in a matrix environment, influence without formal authority, align multiple regions, and lead project teams.
• Fluent English required.

Nice to have

• Experience with SQL, Excel, Power BI, or Tableau.
• Entrepreneurial mindset, persistence, and motivation to challenge the status quo.

Culture & Benefits

• Hybrid work environment within a global team of payments technology professionals.
• Private medical and life insurance.
• Holiday allowance, public transportation allowance, and meal allowance.
• MyBenefit Platform and annual bonus.
• Extensive training opportunities and career development support.