Customer Success Agent (Automotive)

TL;DR

Customer Success Agent (Automotive): Managing customer inquiries and providing support for a global vehicle auction marketplace with an accent on professional communication and complaint resolution. Focus on building trust with users, guiding their customer journey, and executing strategies to improve retention.

Location: Must be based in Warsaw, Poland (Onsite)

Company

hirify.global is a leading global marketplace in the used and salvaged vehicle auction industry, simplifying the process of buying and delivering vehicles worldwide.

What you will do

• Provide exceptional support via phone, email, and live chat, handling 50–65 calls daily.
• Assist users with website navigation, order tracking, and effective complaint resolution.
• Act as a brand ambassador to ensure positive customer interactions and retention.
• Engage potential buyers in consultative dialogues to build trust.
• Execute strategies to improve overall customer success.

Requirements

• Fluency in English (written and spoken).
• Previous experience in Customer Support or the e-commerce industry.
• Familiarity with Zendesk or similar ticket-based platforms.
• Strong computer literacy and ability to multitask in a fast-paced environment.
• Must be available for onsite work in Warsaw, Poland.
• Working hours: 15:00 - 00:00 CET.

Culture & Benefits

• Competitive compensation.
• Office located in the heart of Warsaw city centre.
• Paid vacation, days off, and sick leaves.
• Holidays observed according to the US calendar.
• Team-building activities and events.
• All necessary equipment provided.