Senior Solution Consultant (AI)

Location: Singapore (Flexible); applicants must be legally permitted to work in Singapore.

Company

hirify.global provides AI-powered experience orchestration and cloud customer experience solutions used by more than 8,000 organizations worldwide.

What you will do

• Design and document reusable solutions using hirify.global products, infrastructure as code, REST APIs, cloud services, and modern technologies.
• Develop and deliver customized AI-powered experience orchestration demonstrations for executives, stakeholders, and technical decision-makers.
• Conduct customer discovery workshops, identify business and technical gaps, define projected benefits, and present outcomes.
• Create discovery documents, architecture and solution design proposals, diagrams, assumptions, and sizing calculations.
• Advise customers on hirify.global solutions, services, implementation considerations, industry trends, and best practices.
• Lead presales teams for large and complex opportunities, coordinating solution consultants, architects, engineers, value consultants, and service design leads.

Requirements

• 5+ years of experience implementing or integrating with CRMs, software implementation, and/or coding.
• Strong knowledge of IT concepts, software standards, databases, networking, security, cloud, SaaS, and CCaaS technologies.
• Experience building and implementing customer experience solutions using modern agentic AI techniques.
• Advanced knowledge of contact center technologies, including IVR, digital engagement, workforce management, recording, quality management, surveys, or PCI compliance.
• Knowledge of VoIP, SIP, RTP, messaging carrier services, infrastructure, networking, security, LLMs, NLUs, and predictive AI models.
• Strong presentation, workshop facilitation, business communication, autonomy, and ability to engage senior leaders.

Nice to have

• Fluent Mandarin.
• Hands-on experience with REST API integrations, JavaScript, Python, AWS, Salesforce, or ServiceNow.
• Experience with CloudFormation, Terraform, agentic AI, generative AI, prompt engineering, chain-of-thought, and machine learning.
• Strong project management skills and relevant cloud, SaaS, or CCaaS certifications.

Culture & Benefits

• Flexible-first ways of working within a global organization.
• Mentorship, learning programs, leadership development, and education support.
• Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored employee and family programs.
• Opportunity to build and operate AI-powered technology at enterprise scale.

Hiring process

• Application review by the Talent Acquisition team and hiring team.
• Zoom interview followed by meetings with the hiring manager and interview team.
• Usually no more than five interviews before final steps are communicated.