Knowledge Strategy and Operations Manager (AI)

Location: New York City, United States; on-site, with an expectation to work in the office 4–5 days per week.

Salary: $120,000–$160,000 per year, plus equity and benefits.

Company

hirify.global develops AI agents and workflow solutions for the housing and healthcare industries, helping organizations reduce manual work and improve access to essential services.

What you will do

• Develop and own the strategy and roadmap for external and internal knowledge experiences.
• Manage the coverage, structure, freshness, accuracy, and findability of the customer-facing help center.
• Improve the internal knowledge hub and AI-powered answer surface used by Support and Solutions Engineering.
• Partner with Product, Engineering, Solutions, Support, and Implementation teams to convert tickets, releases, and lifecycle changes into reliable knowledge.
• Define and track standards for knowledge quality, coverage, usage, and adoption.
• Use AI tools such as Cursor and Claude Code to design prompts, prototype workflows, and improve knowledge creation and maintenance.

Requirements

• Experience in knowledge strategy, content operations, product operations, or a related function.
• Excellent writing skills and the ability to turn complex technical information into clear, useful content.
• Strong systems thinking, scalable process design skills, and the ability to balance speed, quality, and coverage.
• Experience using AI tools, designing prompts, and building lightweight workflows.
• Ability to collaborate across technical and operational teams without direct authority and earn stakeholder trust.
• Willingness to work in person at the New York City office 4–5 days per week.

Nice to have

• Experience owning documentation or knowledge systems at an AI-first company.
• Exposure to RAG evaluation, retrieval quality, or LLM evaluation frameworks.
• Experience in SaaS, vertical AI, or knowledge programs for fast-shipping product organizations.

Culture & Benefits

• High-autonomy, fast-paced environment focused on scaling operations and solving client problems.
• Stock options and competitive total rewards.
• Medical, dental, and vision premiums covered at 100%.
• Fully paid parental leave, commuter benefits, 401(k), fitness stipend, unlimited vacation, and paid holidays.
• Collaborative in-office environment with company-paid lunch and social events.
• Relocation packages are available.