Senior Engineering Manager (AI Calling)

Location: Vancouver, British Columbia, Canada

Salary: $232,000–$281,500 CAD base salary

Company

Dialpad provides an AI-powered customer experience platform for voice and digital communications, combining AI agents and human agents on a shared platform.

What you will do

• Lead and grow a team of experienced engineers through coaching, performance management, hiring, and career development.
• Define the team’s 1–3 year technical vision and roadmap with product partners.
• Own large cross-functional projects from requirements gathering and planning through delivery.
• Lead the frontend and backend calling experience, including seamless AI-to-human handoffs, real-time assistance, and reliable live call flows.
• Evolve the calling platform toward well-bounded, event-driven, containerized services with defined SLOs and safe migrations without disrupting live calls.
• Develop Dialpad’s hardware ecosystem, evaluate architecture, and stay hands-on with code reviews, design discussions, and implementation.

Requirements

• 5+ years leading high-performing engineering teams and 10+ years of professional engineering or engineering leadership experience.
• Experience with real-time communications, including WebRTC, SIP, VoIP, echo cancellation, call routing, or low-latency call setup.
• Strong CCaaS knowledge covering routing, queues, IVR, AI skill-based routing, agent assist, and auto-QA.
• Full-stack fluency with a modern JavaScript framework, Vue 3, TypeScript, and Python or Java.
• Experience with microservices, containerization, orchestration, cloud-native architectures, high-traffic systems, SLOs, and gradual migrations.
• Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent experience, plus strong communication, mentoring, hiring, and interviewing skills.

Nice to have

• Google Cloud Platform experience.
• Experience building or scaling contact center hardware such as desk phones, Room Phones, ATAs, or DECT solutions.

Culture & Benefits

• Work on AI-native products transforming business communications.
• Access to advanced AI tools, training programs, and opportunities for professional growth.
• Competitive compensation and comprehensive benefits.
• Inclusive offices designed to support collaboration and connection.