Customer Retention Specialist

Location: Fully remote, based in Argentina, Colombia, Mexico, Brazil, Chile, or Peru

Company

hirify.global operates direct-to-consumer health and wellness brands, including Rejuvacare, with a recurring-revenue subscription and membership model.

What you will do

• Handle inbound calls from customers requesting cancellations, returns, refunds, or expressing dissatisfaction.
• Listen actively, identify root causes, validate customer experiences, and resolve concerns.
• Use approved retention scripts and authorized save offers, including pauses, discounts, exchanges, and usage support.
• Process legitimate cancellations and refunds accurately when retention efforts are unsuccessful.
• Maintain detailed interaction notes and meet daily save-rate and call-quality targets.
• Stay informed about the product line to address product-related concerns.

Requirements

• At least one year of experience in inbound customer support or call center operations.
• Strong verbal English with a clear, confident, and empathetic tone.
• Ability to remain calm and solution-focused during difficult conversations.
• Ability to follow scripts while maintaining a natural, conversational style.
• Reliable internet and a quiet home workspace.
• Genuine care for customers and a problem-solving attitude.

Nice to have

• Experience in customer retention, cancellation prevention, or save-desk work.

Culture & Benefits

• Remote-first and async-first work environment.
• Structured role with clear KPIs and SLAs.
• Culture of accountability and customer care.
• Flexible time off.
• Training and development opportunities.
• Performance bonus and monthly commissions, with a growth path into senior support or team lead roles.