Senior ITAM Systems & Process Analyst (ServiceNow)

Location: Fort Mill/Charlotte, United States

Salary: $79,001–$131,737 per year

Company

hirify.global is a U.S. wealth management firm providing financial technology, investment solutions, and practice management services to financial advisors and institutions.

What you will do

• Administer and maintain ServiceNow ITAM capabilities, including request fulfillment, catalog items, workflows, forms, and related configurations.
• Gather business requirements and translate them into technical specifications, functional designs, process maps, and workflow documentation.
• Support ITAM governance, policies, controls, audit evidence, regulatory compliance activities, and remediation planning.
• Manage software and hardware asset lifecycle processes, entitlement analysis, license governance, provisioning workflows, and data quality investigations.
• Coordinate UAT, testing plans, validation procedures, platform releases, issue tracking, and post-release follow-up.
• Analyze ITAM and ServiceNow data to identify process gaps, automation opportunities, reporting needs, and continuous improvement initiatives.

Requirements

• Bachelor’s degree in Information Technology, Information Systems, Business Administration, or equivalent professional experience.
• At least 5 years of experience supporting ServiceNow administration, workflow management, request fulfillment, or catalog management.
• 3–5 years of experience in IT Asset Management, Software Asset Management, Hardware Asset Management, Vendor Operations, or related disciplines.
• At least 5 years of experience gathering business requirements and documenting technical, functional, or process solutions.
• At least 3 years of experience coordinating testing, validation, release readiness, or operational implementation activities.

Nice to have

• ServiceNow Certified System Administrator certification or equivalent administration experience.
• Experience with ServiceNow ITAM, SAM Pro, HAM Pro, CMDB, CSDM, catalog items, workflows, or request fulfillment.
• Experience in regulated environments, audit readiness, control documentation, or governance programs.
• Experience with software licensing, entitlement governance, asset data quality, process automation, AI-enabled productivity tools, or operational analytics.

Culture & Benefits

• Collaborative, team-oriented environment focused on continuous improvement and client service.
• 401(k) matching, health benefits, employee stock options, and paid time off.
• Volunteer time off and additional Total Rewards benefits.
• Opportunities to support cross-functional initiatives and enterprise-wide technology operations.