Senior Training Specialist

Location: Remote - United States. Remote employees within commuting distance of a hirify.global office may occasionally be asked to work from the office based on team or business needs.

Salary: $80,000–$90,000 annual base salary, excluding benefits. Discretionary bonuses or commissions may also be available.

Company

hirify.global provides technology and services that help local businesses understand their markets, improve marketing performance, and deliver better customer experiences through digital marketing tools and human expertise.

What you will do

• Design, deliver, and continuously improve onboarding and skills-training programs for Marketing Assistants, Account Managers, and other customer-facing roles.
• Facilitate engaging in-person and virtual learning experiences adapted to audience needs, performance gaps, and business priorities.
• Build and maintain curricula, facilitator guides, job aids, assessments, and enablement resources covering hirify.global platforms, client service, account management, SEO, paid media, social, and content.
• Manage assigned learning paths in the LMS or enablement platform, including scheduling, enrollment, completion tracking, assessments, and optimization.
• Analyze learner feedback, assessment results, quality scores, completion data, and performance indicators to improve training effectiveness.
• Partner with Customer Success leaders, Account Managers, subject-matter experts, and cross-functional teams on enablement initiatives and new tools, processes, and programs.

Requirements

• 5+ years of experience in Enablement, Training, Account Management, Customer Success, Learning & Development, or a related field.
• Working knowledge of adult learning principles and instructional design methodologies such as ADDIE.
• Experience using learner feedback, assessments, performance metrics, or other data to evaluate and improve training.
• Strong knowledge of LMS or enablement platforms, Zoom, Google Workspace, and Microsoft Office 365; CRM and Customer Success tools are preferred.
• Strong understanding of digital marketing channels, customer success, account management, and client-service workflows.
• Strong facilitation, presentation, written communication, problem-solving, and cross-functional influencing skills.

Nice to have

• Bachelor's degree in Business, Marketing, Communications, Education, or a related field.
• Experience in digital marketing, SaaS, or a client-service environment.
• Experience with CRM and Customer Success tools.

Culture & Benefits

• Remote work arrangement with expectations discussed during the interview process.
• 100% employer-paid medical, dental, and vision insurance.
• Flexible paid time off and paid parental leave.
• Paid cell phone and service, plus a remote office allowance.
• Professional development courses and regular manager check-ins focused on performance and career growth.
• Values include client focus, genuine care, continuous improvement, and teamwork.