Customer Service Liaison (Transportation Operations)

Location: Rockford, Illinois, United States; work is performed on-site, primarily from the Office of Student Transportation, with a split-residency arrangement.

Salary: $30–$33 per hour, with potential additional bonus, equity, or commission compensation.

Company

Provides connected mobility technology and operational services for student transportation, coordinating schools, families, vehicles, and transportation operations in real time.

What you will do

• Act as a communication point between the Rockford Public Schools Transportation Division and transportation services.
• Respond to parents, schools, and drivers about bus routes, schedules, service disruptions, and transportation concerns.
• Coordinate with school administrators, dispatchers, and drivers to resolve issues and support on-time arrivals and departures.
• Handle complaints professionally, document customer interactions, and follow up on unresolved matters.
• Support special-event transportation and assist with communications and contingency plans during bus emergencies or incidents.
• Maintain current knowledge of company policies, procedures, and transportation regulations.

Requirements

• Strong interpersonal and customer service communication skills.
• Ability to manage multiple inquiries and concerns accurately, including under stressful conditions.
• Ability to coordinate effectively with parents, schools, dispatchers, drivers, and transportation personnel.
• Strong attention to detail and follow-through in maintaining records and resolving issues.
• Ability to work on-site in Rockford, Illinois, primarily from the Office of Student Transportation.

Culture & Benefits

• Full-time employment with medical, dental, and vision coverage.
• 401(k), holidays, vacation, and additional benefits.
• Equal employment opportunity and a workplace free from discrimination and harassment.
• Artificial intelligence may support parts of the hiring process, while final hiring decisions remain with people.