Community Program Manager (Customer Community)

Location: Milpitas, California, with a secondary office location in Irvine, California

Salary: $92,200–$156,800 annually

Company

hirify.global develops Flash memory and advanced memory technology solutions for consumers and businesses, combining global manufacturing capabilities with a portfolio of data storage products.

What you will do

• Lead the strategic direction, operational execution, governance, and performance measurement of hirify.global community programs.
• Manage public consumer and internal employee communities, including educational resources, engagement activities, gamification, permissions, and access controls.
• Monitor community signals, customer feedback, sentiment, KPIs, and listening posts to identify product, brand, and internal process improvements.
• Oversee supplier execution and support quality, coordinate escalations, and maintain moderation governance and operating protocols.
• Partner with Product Marketing, eCommerce, Digital Strategy, and Product Readiness teams to integrate new products, automation tools, and platform improvements.
• Prepare and deliver monthly community performance presentations and lead special projects assigned by GCS management.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• 5+ years of experience in community management, implementation, and day-to-day operations.
• Experience with customer service or contact center support is preferred.
• Strong written, verbal, listening, negotiation, and conflict-resolution skills.
• Experience managing customer listening programs and defining project scope, work breakdowns, tasks, and resources.
• Expertise with Microsoft Excel, Visio, PowerPoint, and Salesforce reports.

Culture & Benefits

• Full-time employee position with paid vacation and sick leave.
• Medical, dental, vision, life, accident, and disability insurance.
• Flexible spending and health savings accounts, employee assistance, and other voluntary benefit programs.
• Tuition reimbursement, transit benefits, employee stock purchase plan, and 401(k) savings plan.
• Potential eligibility for short-term incentives, long-term incentives, and restricted stock unit awards.
• Inclusive workplace committed to diversity, equal opportunity, accessibility, and employee belonging.