Supervisor, Technical Operations (AI)

Location: Onsite at the customer's data center in Columbus, Georgia, US

Salary: $95,000–$118,000 annually, plus bonus eligibility

Company

hirify.global builds, deploys, and manages AI factory platforms, high-performance computing infrastructure, memory, software, and end-to-end technology services for enterprise, sovereign AI, and neocloud customers.

What you will do

• Lead and operate a 24x7 Data Center Technician team.
• Develop technical roadmaps and improve customer technology and service experiences.
• Monitor service health, SLAs, KPIs, operational metrics, and performance reports.
• Manage operational reviews, business reviews, technical updates, incidents, outages, and requests.
• Build long-term customer relationships and serve as the primary technical point of contact.
• Partner with technical resources to develop service standards and improve operational capabilities.

Requirements

• Bachelor's degree in IT Management, Computer Science, or a related field, or equivalent education and experience.
• 3+ years of technical operations management, 2+ years of project management, and 4+ years of customer-facing experience, including executive-level interactions.
• Experience managing a customer support desk and working with hyperscalers, enterprise companies, or government organizations.
• Technical experience with Linux, Windows Server, scripting, Python, Jira, Bitbucket, or similar tools.
• Ability to lead, motivate, and create accountability within technical teams and influence cross-functional groups.
• Ability to run presentations for senior leaders and work effectively in a high-growth environment.

Nice to have

• Experience mentoring and developing team members.
• Working knowledge of HPC/AI systems and components.
• Working knowledge of Agile methodologies.
• Experience overseeing contractor support.
• Financial skills including budget planning, invoice reconciliation, and P&L understanding.

Culture & Benefits

• Servant-leadership culture focused on ownership, collaboration, innovation, and continuous learning.
• Medical, dental, and vision benefits.
• 401(k) savings plan, paid time off, life insurance, and an employee assistance plan.
• Inclusive workplace committed to equal opportunity and belonging.