Supervisor, Technical Operations (AI)

Location: Onsite at the customer’s data center in Columbus, Georgia; candidates must be within 45 minutes of the site.

Base pay: $95,000–$118,000 annually, plus bonus eligibility.

Company

hirify.global designs, builds, deploys, and manages AI factories and high-performance enterprise infrastructure solutions for organizations worldwide.

What you will do

• Manage and optimize a 24x7 Data Center Technician team.
• Develop technical roadmaps that improve client uptime, performance, and operational capabilities.
• Monitor service health, SLAs, KPIs, operational metrics, and reports to drive continuous improvement.
• Lead monthly operational reviews and quarterly business reviews with clients and stakeholders.
• Serve as the primary technical point of contact, coordinating updates, incidents, outages, and service requests.
• Build client relationships, document interactions in the CRM, and develop service standards with cross-functional technical teams.

Requirements

• Bachelor’s degree in IT Management, Computer Science, or a related field, or equivalent education and experience.
• 3+ years of technical operations management, 2+ years of project management, and 4+ years of customer-facing experience, including executive-level interactions.
• Experience managing a customer support desk and working with technical break/fix resources.
• Knowledge of Linux, Windows Server, scripting, Python, and Jira, Bitbucket, or similar tools.
• Experience with hyperscalers, enterprise companies, and/or federal or state government organizations.
• Ability to lead, motivate, and create accountability within teams and influence cross-functional stakeholders.

Nice to have

• Experience mentoring and developing team members.
• Working knowledge of HPC/AI systems and Agile methodologies.
• Experience overseeing contractor support.
• Financial skills including budget planning, invoice reconciliation, and P&L understanding.

Culture & Benefits

• Collaborative environment focused on innovation, ownership, servant leadership, and continuous learning.
• Medical, dental, and vision benefits.
• 401(k) savings plan, paid time off, life insurance, and an employee assistance plan.
• Bonus-eligible position with flexibility focused on business outcomes.