Senior Data Center Technician (AI/HPC)

Location: Onsite in Columbus, Georgia, United States

Salary: $76,000–$94,000 per year, plus bonus eligibility

Company

AI factory platform provider delivering infrastructure software, memory, compute systems, and end-to-end services for enterprise and sovereign AI workloads.

What you will do

• Lead advanced diagnostics and resolve complex AI/HPC hardware issues, including GPU kernel hangs and interconnect anomalies.
• Act as the primary technical authority for complex hardware and network incidents in the client ticketing system.
• Improve workflows, document operating strategies, and refine standard operating procedures.
• Guide and mentor junior technicians on ticket resolution, physical interventions, and safety protocols.
• Lead risk assessments and root-cause analyses for recurring hardware or facility failures.
• Collaborate with infrastructure engineering teams and vendors to maintain cluster health, manage RMA escalations, and meet SLA requirements.

Requirements

• 5+ years of experience as a data center technician or in a comparable complex IT infrastructure environment.
• Advanced experience installing, monitoring, and maintaining high-density data center equipment in AI/HPC environments.
• Strong independent analysis, technical judgment, problem-solving, and decision-making skills.
• Experience assessing infrastructure risks, implementing corrective actions, and driving process improvements.
• Excellent English communication skills for explaining technical guidance, risks, and strategies.
• Ability to work onsite in Columbus, Georgia, including after-hours support and an on-call rotation.

Nice to have

• NCA-AIIO, CompTIA ServerPlus, CompTIA Network, or CCNP certification.

Culture & Benefits

• Collaborative environment focused on ownership, innovation, and continuous learning.
• Medical, dental, and vision benefits.
• 401(k) savings plan, paid time off, life insurance, and an employee assistance plan.
• No travel required.