Order Management Administrator

Location: Remote in Canada, ideally based in British Columbia or Alberta. This is a full-time temporary role covering a 14-month maternity leave.

Company

Cybersecurity company providing a self-healing Zero Trust platform for distributed workforces, with offices across North America, the United Kingdom, and Vietnam.

What you will do

• Fulfill software license orders using Salesforce and NetSuite while meeting department service-level agreements.
• Enter, load, approve, assign, move, invoice, and reconcile orders, including credit notes, buybacks, and annual payment scenarios.
• Verify customer accounts, service start dates, end-user information, and order data, resolving discrepancies and loading errors.
• Coordinate with trading partners, Global Sales Operations, Channel, Sales, and other departments to resolve booking issues.
• Maintain order management documentation in Confluence and Asana and support consumer reporting.
• Provide coverage during absences, train colleagues, participate in process updates, and support increased booking requirements during month-end and quarter-end periods.

Requirements

• Five years of experience in an order management environment.
• Experience with term billing, billing in arrears, invoicing, and credit/debit transactions.
• Strong ability to learn and apply variations of standard billing methods.
• Proficiency in Excel, including pivot tables, filtering, and sorting.
• Strong attention to detail when assigning orders to customer accounts and handling order data.
• Collaborative approach with willingness to support teammates, train others, and improve processes.

Culture & Benefits

• Remote work arrangement within Canada.
• Opportunity to contribute to products focused on endpoint security, Zero Trust, and work-from-anywhere environments.
• Additional hours may be required during month-end, quarter-end, and special booking periods.
• Vacation blackout periods apply during the last two weeks of March, June, September, and December.
• Equal Employment Opportunity and reasonable accommodation support are provided.