Collections Analyst GBS

Location: Av. El Dorado #92 - 32, Bogotá, Colombia

Company

SGS provides inspection, testing, and certification services, while its GBS Americas hub centralizes finance, human resources, IT, and procurement services.

What you will do

• Execute collection strategies through calls and correspondence focused on aging reports and corporate goals.
• Resolve customer collection issues, discrepancies, disputes, and open positions while providing effective customer service.
• Reconcile customer accounts, review and distribute statements of account, and maintain accurate payment records.
• Coordinate with Accounts Receivable and cross-functional teams on bad debts, write-offs, escalations, and financial reporting.
• Report major overdue invoices and aged debt while ensuring compliance with SGS policies, SLAs, and KPIs.
• Act as a collections subject matter expert, implement process improvements, and lead collection training.

Requirements

• Professional degree in Finance, Accounting, Business Administration, Economics, Engineering, or a related field; candidates with a high school diploma and at least three years of certified relevant experience may also be considered.
• At least three years of experience in related collections or accounts receivable positions.
• Intermediate proficiency in Excel, Word, and PowerPoint.
• Strong customer service, analytical, problem-solving, conflict-resolution, and communication skills.
• Business English at B2 level is preferred.

Nice to have

• Experience with Oracle E-Business Suite or a similar ERP system.
• Experience working with diverse cultural backgrounds and global business practices.

Culture & Benefits

• Full-time role within a goal-oriented and fast-paced Bill to Cash team.
• Collaboration with finance and cross-functional teams across Latin America and North America.
• Focus on continuous development, best practices, and operational efficiency.