Commercial Lines Account Manager (Insurance)

Location: Rochester, NY, USA

Salary: $38.46–$48.08 per hour

Company

Brown & Brown provides commercial insurance services and supports customers through account management, policy administration, and market coordination.

What you will do

• Service new and existing commercial insurance accounts to support sales goals and service standards.
• Handle client requests for information, endorsements, forms, rates, certificates, invoices, and related documents.
• Review policies, endorsements, forms, and rates for accuracy and recommend amendments when needed.
• Prepare binders, automobile identification cards, account files, and documentation in ImageRight.
• Manage cancellations, omitted items, account differences, commission differences, and premium financing coordination.
• Communicate with producers, markets, clients, and the accounting department while identifying potential account issues.

Requirements

• High school diploma.
• Strong technical knowledge of commercial lines insurance coverage.
• Required Property & Casualty Agent’s or Broker’s License.
• Ability to manage commercial accounts, review policy documentation, and coordinate client and market requests.

Nice to have

• College degree in a business-related field.
• 5+ years of general agency or insurance company experience.

Culture & Benefits

• Merit-based culture supporting self-starters and customer-focused work.
• Medical, prescription, dental, vision, life, and disability insurance.
• ESPP, 401(k), student loan assistance, and tuition reimbursement.
• Mental health and enhanced advocacy services.
• Paid time off, holidays, and preferred partner discounts.