Lead Quantitative and Qualitative Researcher (UX/CX)

Location: Remote within the United States; candidates must reside in and perform the work in the U.S.

Salary: $119,323.00–$202,850.00 per year

Company

hirify.global is a global advisory and technology services provider helping clients solve complex challenges through consulting expertise and technology.

What you will do

• Design and lead quantitative and qualitative research studies, including surveys, interviews, usability tests, and ethnographic research.
• Lead survey strategy, deployment, analysis, and customer sentiment measurement.
• Synthesize research data into insights, reports, personas, journey maps, service blueprints, and data visualizations.
• Present findings to government stakeholders and senior leaders to support customer-centered improvements.
• Partner with CX strategists, service designers, data scientists, engineers, and technologists to validate concepts and improve service delivery.
• Develop research strategies, CX success metrics, Voice of the Customer programs, and continuous improvement recommendations.

Requirements

• 7+ years of experience in UX/CX research, market research, human factors, behavioral science, or a related discipline.
• Bachelor’s degree.
• U.S. citizenship is required.
• Must reside in the United States and perform the work in the United States.
• Must be able to obtain Public Trust clearance.
• Experience with both quantitative and qualitative research methods, including advanced survey design and mixed-methods synthesis.

Nice to have

• Experience with Figma, Qualtrics, UserTesting.com or similar platforms, and Microsoft Office.
• Familiarity with Tableau, Power BI, or similar data visualization tools.
• Experience with service design, journey mapping, Voice of the Customer programs, and pain-point identification.
• Experience working with federal agencies.

Culture & Benefits

• Work in a multidisciplinary contractor environment supporting federal customer experience and human-centered design initiatives.
• Collaborate across research, design, analytics, engineering, technology, and government stakeholder teams.
• Full-time employment with a workplace focused on inclusion, collaboration, and professional growth.
• Reasonable accommodations are available throughout the application and employment process.