Senior Client Service Representative (Banking)

Location: Ottawa, ON; work across multiple banking centres within a reasonable travel distance

Company

hirify.global is a relationship-oriented bank providing personal and business banking services for clients.

What you will do

• Support clients with day-to-day banking needs, accounts, and financial products.
• Answer questions, assist with transactions, and connect clients with the appropriate banking specialists.
• Listen to client concerns, investigate issues, and identify effective solutions.
• Introduce clients to mobile banking applications and help them manage their banking needs digitally.
• Work banking centre hours, including possible evenings and weekends, across multiple nearby locations.

Requirements

• Experience or expertise in financial services products and customer service.
• Strong client engagement, communication, listening, and problem-solving skills.
• Goal-oriented approach with accountability for resolving client issues.
• Legally eligible to work at the specified Canadian location; a valid work or study permit may be required.
• Flexibility to work evenings, weekends, and at multiple banking centres within a reasonable travel distance.

Culture & Benefits

• Competitive salary and incentive pay.
• Banking benefits and a health benefits program.
• Defined benefit pension plan and employee share purchase plan.
• Employee and family assistance programs and a points-based recognition program.
• Purpose Day, a paid day off dedicated to personal growth and development.
• Inclusive, accessible workplace focused on trust, teamwork, accountability, and employee development.

Hiring process

• Applicants may complete an attribute-based assessment and other skills tests, including a French proficiency assessment where applicable.
• Artificial intelligence tools may be used during recruitment.