Web Platform Support Specialist

Location: Pune, Mohali, or Hyderabad, India

Company

hirify.global provides digital and technology solutions supporting business communication and web platform operations.

What you will do

• Guide editors, reviewers, and other internal clients in creating, editing, managing, and publishing digital content through the Web Content Management System.
• Handle platform requests and issues, providing timely and customer-focused support.
• Safeguard daily operations across tools including SDL Translation Management System, ServiceNow, Jira, Adobe Analytics, Hotjar, Confluence, Apsis, UniFlip, ThousandEyes, and Google Tag Manager.
• Test new functionality before production release and perform bug testing.
• Identify risks, prevent recurring issues, report work status, and escalate concerns to the Team Lead.
• Maintain process and system documentation, participate in website launches and improvement initiatives, and deliver training or knowledge-sharing webinars.

Requirements

• Excellent written and spoken English.
• At least one year of experience in a digital, customer service, or helpdesk role.
• Computer literacy and familiarity with Microsoft Office applications.
• Ability to follow processes, write documentation, present to different audiences, and work independently and collaboratively.
• Strong customer orientation, attention to detail, adaptability, and a systematic, proactive approach.

Nice to have

• Experience with WYSIWYG editors.
• Familiarity with HTML.
• University degree.

Culture & Benefits

• Opportunity to work with web managers, editors, reviewers, and business stakeholders.
• Exposure to multiple digital platforms and process-related applications.
• Support for continuous learning, training, and knowledge sharing.
• Participation in website launches and digital improvement projects.