Support Specialist (Telecom)

Location: Delhi, Vikasdeep Building

Company

hirify.global Audio/Jabra develops intelligent sound solutions, including headsets, earbuds, and communications products for consumers and businesses.

What you will do

• Provide Tier 1 technical support to customers by phone and email.
• Troubleshoot product compatibility questions and resolve customer issues.
• Deliver a strong customer experience and achieve at least 80% first-call resolution.
• Document customer information, technical issues, and requests in support systems.
• Work with internal and external customers to provide technical assistance.
• Capture product quality data to support quality investigations.

Requirements

• Some college education or an equivalent combination of education and experience.
• 1–2 years of customer service experience, ideally in telecom, high-tech, or consumer electronics.
• Ability to explain technical information to non-technical audiences and work with diverse customers.
• Experience with conflict resolution, relationship management, and independent problem-solving.
• Proficiency in Microsoft Office applications.
• Excellent verbal and written communication skills.

Nice to have

• Experience with hardline, softphone, or mobile telephony.

Culture & Benefits

• Full-time position in an office-based environment.
• Team-oriented workplace focused on departmental goals and customer relationships.
• Opportunity to support products used by professionals and consumers worldwide.