Support Specialist (Behavioral Health SaaS)

Location: Vadodara, India

Company

hirify.global provides behavioral health software and SaaS solutions for clinical productivity, compliance, state reporting, billing, and business intelligence.

What you will do

• Research and answer customer questions, troubleshoot issues, and optimize software performance.
• Provide timely, concise, accurate, and professional customer support.
• Deliver training and consultation to customers.
• Support additional service channels, including live chat, concierge, and phone support.
• Resolve moderate- to high-complexity and high-priority requests with consistent quality.
• Collaborate effectively with customers, team members, and leadership while contributing to a positive team environment.

Requirements

• Bachelor's degree, or a high school diploma with relevant EHR, software customer service, or behavioral health agency experience.
• Relevant experience may substitute for an undergraduate degree.
• At least two years of related experience.
• Strong listening, probing-question, verbal, and written communication skills.
• Ability to own commitments, remain prepared for meetings, and make arrangements when unavailable.

Culture & Benefits

• Inclusive workplace committed to diversity and equal opportunity.
• Emphasis on integrity, accountability, flexibility, trust, and customer-focused service.