Payroll Tax Operations and Services Lead (Payroll Tax)

Location: Remote - United States

Salary: $34.50-$62.00 per hour, depending on work location

Company

hirify.global is a financial technology platform providing products including TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Serve as the primary technical expert for payroll tax staff, resolving complex questions and teaching resolution paths.
• Author, review, and approve Standard Operating Procedures and Knowledge Base articles.
• Conduct quarterly coaching sessions and facilitate team huddles, quality sessions, stand-ups, and performance reviews.
• Oversee work-in-progress management, backlog reduction, aging reports, and staffing recommendations.
• Resolve severe federal and state payroll tax notices, including IRS discrepancies, state audits, and cross-jurisdictional penalties.
• Approve complex amended federal and state returns, identify compliance risks, and provide data-driven recommendations to stakeholders.

Requirements

• 4+ years of payroll tax experience focused on complex defect resolution, notice response, and multi-state amendments.
• Formal lead, senior specialist, or subject matter expert experience with coaching, mentoring, or training junior staff.
• Expert knowledge of US tax payment and filing regulations across all jurisdictions, including municipal systems and state programs such as PFML and SDI.
• Advanced writing skills for creating and approving SOPs and technical tax documentation.
• 5+ years independently handling sensitive customer and internal escalations, plus 4+ years in contact center, customer service, or back-office operations.
• Comfort using and testing AI tools to complete daily work and improve team workflows.

Nice to have

• Certified Payroll Professional designation, or willingness to obtain it within 18 months; Enrolled Agent designation is beneficial.
• Experience with Lean management practices, Daily Huddles, Gemba Walks, and Daily Management boards.
• History of exceeding standard metrics while maintaining at least 95% quality accuracy.

Culture & Benefits

• Flexible, year-round virtual expert work with a minimum of 20 hours per week and the option to flex up to 40 hours based on business needs.
• Hourly, non-exempt employment with eligibility for overtime pay.
• Competitive compensation with performance-based rewards.
• Eligible for cash bonus, equity rewards, and benefits under applicable company plans.
• Focus on compliance integrity, continuous improvement, coaching, and cross-functional collaboration.