Partner Operations Specialist (Ad Ecosystem)

Location: Hybrid in Toronto, ON, Canada or Mountain View, CA, US

Hourly pay rate: $25–$35 per hour

Company

MediaGo, a hirify.global company, operates a programmatic advertising platform and works with technology, compliance, measurement, supply, and publisher ecosystem partners.

What you will do

• Serve as the operational point of contact for ecosystem technology, compliance, and measurement partners.
• Lead recurring partner check-ins covering open cases, platform updates, and service-level agreements.
• Manage ad compliance appeals, domain whitelisting, and creative scan troubleshooting across supply and publisher channels.
• Coordinate urgent P0/P1 escalations, investigate root causes, and drive cases through resolution.
• Coordinate communication between external partners and Client Management, Business Development, Ad Operations, and Product/Engineering teams.
• Build case and escalation tracking and share industry standards, policy updates, and brand safety insights.

Requirements

• 1–3 years of experience in account management, ad operations, partner solutions, customer success, or related client-facing operational roles.
• Experience in AdTech, digital media, or SaaS is preferred.
• Excellent written and verbal English communication skills are required.
• Bilingual English and Mandarin Chinese fluency, written and spoken, is strongly preferred.
• Strong attention to detail, organization, follow-through, and problem-solving skills.
• Bachelor’s degree in Business, Marketing, Communications, Information Systems, or equivalent practical experience.

Nice to have

• Foundational familiarity with DSPs, SSPs, programmatic buying, and ad serving.
• Experience working across multiple time zones.

Culture & Benefits

• Hybrid work arrangement in Toronto or Mountain View.
• Full-time contractor schedule, Monday through Friday.
• Cross-functional collaboration with global business, engineering, operations, and external partner teams.
• Exposure to North American and global advertising markets.