Senior Data Analyst - Customer Experience Analytics - Hybrid M-Th Dallas HQ (Fintech)

Location: Dallas, TX; hybrid schedule with office attendance Monday through Thursday at the Dallas headquarters

Company

hirify.global operates a modern and secure freight transaction network focused on accurate, seamless freight transactions and customer and business performance.

What you will do

• Partner with Customer Experience leadership and business stakeholders to uncover insights and define customer-centric KPIs.
• Build reporting, dashboards, visualizations, datasets, ETL processes, semantic models, and data pipelines.
• Analyze customer feedback, interactions, operational trends, transportation data, and business performance to identify drivers of satisfaction, retention, growth, and service quality.
• Apply forecasting, statistical analysis, data storytelling, and data quality checks to deliver reliable recommendations.
• Prepare executive- and board-level reporting and support strategic enterprise initiatives.
• Collaborate with engineering, product, technology, and business teams while mentoring analysts and improving analytics automation.

Requirements

• Bachelor’s degree in business, finance, computer science, statistics, data analytics, or a related field; a master’s degree is preferred.
• 5–8 years of experience in business intelligence, analytics, or data warehousing.
• Advanced SQL and experience with relational databases such as Snowflake, SQL Server, or Oracle.
• Strong programming skills in Python or similar languages, plus knowledge of data warehousing and dimensional modeling.
• Experience with ETL processes, data pipelines, semantic models, reusable datasets, visualization tools, and executive presentations.
• Strong customer experience analytics, statistical analysis, communication, organization, and project management skills.

Nice to have

• Experience in transportation, logistics, freight, fintech, or a related industry.
• Familiarity with Amazon Connect, Pendo, Level AI, dbt, Dagster, GitHub, Azure, AWS, or Notion.
• Experience with Lean principles, continuous improvement, or process optimization.

Culture & Benefits

• Collaborative environment with opportunities to partner across business, engineering, product, and technology teams.
• Focus on entrepreneurial thinking, customer service, professional growth, and mentoring.
• Medical, dental, and vision coverage.
• Paid time off and 401(k) plan.