Business Continuity & Insurance Manager (E-commerce)

Location: Hybrid, with at least three days a week in the office; hirify.global HQ in London

Company

hirify.global is a global online fashion retailer serving customers through its e-commerce platform.

What you will do

• Define and embed a refreshed Group framework for business continuity, disaster recovery, crisis management, operational recovery, and critical third-party resilience.
• Manage business impact assessments, plan reviews, testing, training, exercises, lessons learned, and remediation tracking.
• Align recovery objectives, dependencies, plans, runbooks, and playbooks with Technology, Supply Chain, Customer, Commercial, Finance, People, Legal, Procurement, and other stakeholders.
• Own the annual Group Insurance cycle, including renewals, claims, broker and insurer relationships, policy documentation, and stakeholder support.
• Provide advice, challenge, training, and governance support on resilience, insurance, risk management, controls, and crisis response.
• Lead and mentor a Senior Risk Analyst while identifying opportunities for AI, data analytics, and automation.

Requirements

• Significant experience in business continuity, disaster recovery, crisis management, operational resilience, or a similar discipline.
• At least 2–3 years of shaping, leading, or managing a business continuity programme in a diverse commercial environment.
• Strong risk and controls awareness, analytical problem-solving skills, and experience working in complex or less mature operating environments.
• Strong negotiation, influencing, stakeholder management, relationship-building, verbal communication, and written communication skills.
• Ability to work proactively, manage competing priorities, and operate effectively in an ambiguous, fast-paced environment.
• Insurance programme management experience or a relevant professional qualification is advantageous but not essential.

Culture & Benefits

• At least three days per week working together in the office.
• 25 days of paid annual leave plus an additional celebration day.
• Employee discount, sample sales, private medical care, pension contributions, and a discretionary bonus scheme.
• Flexible benefits allowance, personalised learning, and career development opportunities.
• Summer hours with 3pm finishes on Fridays during June, July, and August.
• Inclusive culture focused on collaboration, authenticity, diversity, equity, inclusion, innovation, and evidence-based decision-making.