Operations Analyst 2

Location: United States; remote work indicated

Salary: $49,500–$69,500 per year

Company

hirify.global provides public sector solutions and operations improvement services for health, education, and human services agencies.

What you will do

• Manage client service requests by email and telephone regarding systems, time studies, cost reports, and related processes.
• Produce monthly and quarterly reports from systems data for client and internal deliverables.
• Coordinate roster data collection and perform system updates for time study processes.
• Analyze time study results, system response data, and client responses.
• Provide analysis and feedback to project managers and clients to support data quality.
• Develop and document procedures, instruction sets, quality assurance tests, and process manuals.

Requirements

• 2–3 years of experience in an office or corporate environment.
• Experience with Microsoft Office Suite.
• Strong analytical skills, including the ability to analyze and organize data.
• Excellent verbal and written communication skills with strong customer service abilities.
• Ability to troubleshoot customer and system issues, manage deadlines, and coordinate multiple assignments.
• Bachelor’s degree or higher is preferred, particularly in business, accounting, social work, public policy, or a related field.

Nice to have

• Application, call center, or client service experience.

Culture & Benefits

• Full-time employment with medical and dental benefits.
• 401(k) plan and paid time off.
• Parental and bereavement leave.
• Equal opportunity and inclusive workplace commitment.
• Newly hired foreign national workers are not eligible for work authorization sponsorship, including H-1B sponsorship.