Revenue Operations Manager (SaaS)

Location: United States — Remote

Company

hirify.global provides telehealth support solutions that help companies deliver virtual care to patients across multiple specialties in all 50 states.

What you will do

• Own the end-to-end sell-to-live implementation workflow, including stage definitions, handoffs, entry and exit criteria, and program-specific playbooks.
• Configure Jira projects, issue types, workflows, and CRM-to-Jira automation in partnership with Revenue Systems.
• Establish milestone tracking, dependency management, escalation paths, and capacity forecasting for implementation delivery.
• Build and operate go-live quality gates, pre-launch checklists, defect logs, and root-cause analysis practices.
• Manage intake, triage, prioritization, service levels, and resourcing for post-launch configuration changes.
• Build dashboards and reports covering time-to-live, on-time launches, stage aging, capacity utilization, defects, and change request throughput.

Requirements

• 5+ years of experience in implementation operations, professional services operations, program or project management, or Revenue Operations.
• Experience building repeatable delivery processes and implementing them with delivery teams.
• Hands-on experience configuring Jira or Atlassian tooling as a system of record.
• Experience with HubSpot and Salesforce, including operating through a CRM migration.
• Strong project management, analytical, documentation, and stakeholder management skills.
• Ability to work in ambiguous environments and build operational systems from scratch.

Nice to have

• Experience in B2B SaaS, healthcare, digital health, telehealth, or another regulated environment.

Culture & Benefits

• Remote work from the United States.
• Relatively flat organizational structure with autonomy to bring ideas forward and implement them.
• Culture centered on autonomy, competence, and belonging.