9 дней назад
Director, Customer Solutions Engineering
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Director, Customer Solutions Engineering (Software Services): Leading multiple customer solutions engineering teams and overseeing the delivery of services-driven software solutions with an accent on customer outcomes, resource allocation, quality control, and scalable delivery methods. Focus on coaching geographically dispersed teams, improving project execution and profitability, and coordinating solutioning, project delivery, engineering, and operations.
Location: United Kingdom (Remote)
Company
develops business application software and provides customer-focused professional services.
What you will do
- Lead multiple Customer Solutions Engineering teams and oversee successful delivery of services-driven software solutions.
- Allocate resources across solutioning, project delivery, engineering, and operations functions.
- Ensure projects meet customer expectations, business priorities, timelines, budgets, and quality standards.
- Develop and improve scalable CSE methodologies, programs, strategies, and success measurements.
- Coach geographically dispersed teams, support skills growth, and foster accountability, learning, innovation, and knowledge sharing.
- Collaborate with business units on customer requirements and product enhancement opportunities.
Requirements
- 10+ years of experience in client satisfaction or customer success within a software services delivery organization.
- 8+ years of experience managing teams supporting services pre-sales, project management, or software engineering.
- Strong process development, organizational re-engineering, planning, prioritization, and continuous improvement skills.
- Experience leading customer-facing consultants and engineers, onboarding, and professional services functions.
- Experience working with global teams, customers, and deployments in a fast-paced, high-volume environment.
- Excellent internal and external communication skills and an inclusive, decisive leadership style.
Nice to have
- Experience with mainframe or IBM i business application solutions.
- Experience with technologies applicable to business applications.
Culture & Benefits
- Remote work arrangement for the United Kingdom.
- Commitment to diversity, inclusion, equity, and reasonable workplace accommodations.
- Responsible use of AI-powered tools and technologies to improve efficiency and decision-making.
- Background and reference checks are part of the hiring process.
- Emphasis on information security and protection of company resources.
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