Senior Director of Customer Success for Enterprise (Fintech)

Location: United States. Hybrid schedule based at the South Charlotte, NC headquarters Tuesday through Thursday, with remote work on Mondays and Fridays. New York, NY or Charlotte-area offices are available for hybrid candidates, with an East Coast preference. Eastern Standard Time hours required.

Salary: $210,000–$300,000 per year in total cash compensation, including target bonus. Equity is offered separately.

Company

Bankrate, part of hirify.global, provides financial comparison tools and market data across mortgages, credit cards, savings, and other consumer financial products.

What you will do

• Lead customer success strategy for the enterprise Demand segment serving employees and affinity-group members.
• Optimize private partner marketplaces for engagement, conversion, user satisfaction, and measurable outcomes.
• Expand enterprise partnerships through broader employee-benefit adoption and company-wide rollouts.
• Connect Product, Marketing, and Sales to improve marketplace features, audience awareness, and partner results.
• Build enterprise onboarding and customer-success playbooks focused on time to value and long-term retention.
• Lead a high-performing team and turn audience-engagement data into a clear ROI story.

Requirements

• 8+ years of experience in Customer Success or Partnership Management.
• Experience with B2B2C, channel partnerships, or HR and benefits technology.
• Strong understanding of digital marketplaces, user experience, and monetization.
• Demonstrated ability to grow audience and revenue through enterprise partnerships.
• Enterprise client-facing leadership and people-management experience.
• Ability to work Eastern Time hours in a remote or hybrid East Coast setup.

Nice to have

• Experience with private marketplaces or employee-benefits distribution.

Culture & Benefits

• Hybrid work schedule with two remote days each week.
• Medical, dental, and vision insurance coverage.
• Life insurance, short- and long-term disability insurance, and flexible spending accounts.
• 401(k) plan with company match and employee assistance program.
• Paid parental bonding benefits and flexible paid time off, starting at 20 days annually and increasing to 25 days after five years.

Hiring process

• Expect live conversations with hirify.global team members before an offer is made.