Customer Care Centre Advisor - Morning Weekends (Remote)

Location: Remote in the United Kingdom, with initial weekday training in the Hucknall office

Salary: Competitive monthly salary

Company

hirify.global provides elevator and service operations supported by customer care and field teams.

What you will do

• Provide customer service by phone and email, handling enquiries and service requests.
• Coordinate and log service activities using internal systems.
• Support engineers and operational teams with administrative tasks.
• Maintain customer, service, contract, and documentation records accurately.
• Raise and process purchase orders and invoices.
• Monitor shared inboxes, prepare customer communications, and support continuous improvement.

Requirements

• GCSEs or equivalent in Maths and English.
• Previous experience in administration, customer service, service coordination, or a similar role.
• Strong proficiency in Microsoft Office, particularly Excel, with experience using databases and internal systems.
• Excellent verbal and written communication, customer service, organisation, and document management skills.
• Strong attention to detail, analytical and problem-solving abilities, and accurate process adherence.
• Availability for Saturday and Sunday shifts from 6:00 to 14:00, totalling 15 hours per week.

Nice to have

• Advanced Excel skills.
• Experience with project management or scheduling software such as Microsoft Project.
• Experience in service, operations, contact centre, or engineering support environments.

Culture & Benefits

• Fully remote work after initial weekday office training.
• 34 days of holiday including bank holidays.
• Company pension scheme and health cash plan.
• Life assurance worth four times annual salary.
• Health and wellbeing apps, subsidised gym membership, and employee assistance programme.
• Enhanced maternity and paternity provision, salary sacrifice benefits, long-service awards, and referral scheme.