Member Team Lead (Retail)

Location: Auburn, Alabama, United States; onsite at 2335 Bent Creek Rd

Hourly wage: $21.00–$29.00 per hour, with possible premiums of $0.35–$3.00 per hour.

Company

hirify.global operates this full-time retail role in a Sam's Club facility.

What you will do

• Supervise associates by assigning duties, communicating goals, providing feedback, and training on processes and procedures.
• Support membership sales and service, including memberships, upgrades, credit accounts, renewals, marketing events, and member issue resolution.
• Assist members with purchasing decisions, merchandise location, self-service technology, transactions, registers, self-checkout, and club pickup orders.
• Oversee merchandise areas, claims, returns, zoning, shrink and damage identification, cart availability, cart retrieval, and parking lot cleanliness.
• Complete accounting activities including deposits, cash fund transfers, register investigations, financial reports, and confidential records.
• Lead teams, implement process improvements, support compliance, and mentor associates while promoting company values.

Requirements

• Must be at least 18 years old.
• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Ability to communicate goals, provide guidance, resolve member issues, and collaborate with associates and business partners.
• Ability to follow company policies, procedures, standards of ethics, and cash-handling requirements.

Nice to have

• Experience leading a front-end team.
• Supervisory experience involving hiring, evaluation, mentoring, development, and workload management.

Culture & Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty, voting leave, and applicable sick leave.
• Disability coverage, company discounts, military leave pay, and adoption and surrogacy expense reimbursement.
• Company-paid education through Live Better U, including high school completion, bachelor's degrees, English Language Learning, and certificates.
• Performance-based bonus awards and additional compensation premiums may apply.