Customer Support Agent (Finnish Speaking)

Location: Onsite in Sliema, Malta

Company

Operate a portfolio of online casino brands and an in-house game development studio serving regulated international markets.

What you will do

• Respond to customer inquiries through live chat and email.
• Provide support on games, promotions, accounts, and technical issues.
• Resolve complaints with a focus on first-contact resolution and player satisfaction.
• Assist with account verification and KYC processes.
• Monitor player feedback and suggest improvements to the customer experience.
• Collaborate with Responsible Gambling, Fraud & Payments, and AML teams on complex cases and customer protection.

Requirements

• Native-level Finnish and a good level of English.
• Previous customer support experience, ideally in the iGaming industry.
• Strong written and verbal communication skills.
• High attention to detail and strong problem-solving ability.
• Ability to work effectively under pressure.

Nice to have

• Previous sportsbook experience.

Culture & Benefits

• Competitive salary.
• Private health insurance.
• Annual wellbeing benefit allowance.
• Weekly breakfast and social events.
• Training sessions and team meetings for ongoing skills and product development.