Gaming Support Agent

Location: Remote - Morocco

Company

hirify.global is a remote-first customer experience company providing multilingual support for gaming, technology, and e-commerce clients.

What you will do

• Handle player support issues for an assigned game studio.
• Resolve account, technical, purchase, and gameplay-related queries.
• Troubleshoot issues and help players continue enjoying their games.
• Stay informed about current projects, updates, past releases, and client branding.
• Work with support agents under the guidance of a Team Lead and Operations Manager.
• Complete assisted training modules and develop customer support skills.

Requirements

• Must be based in Morocco.
• French at C1 level or above and English at B2 level or above.
• In-depth gaming knowledge and strong interest in video games.
• Fast learning ability, initiative, and strong troubleshooting skills.
• A dedicated quiet workspace within the residence.
• Gaming equipment including a supported console or modern gaming PC/laptop, two monitors, a compatible smartphone, and a computer meeting the specified hardware and operating system requirements.

Nice to have

• Experience in a customer service environment.

Culture & Benefits

• 100% remote work without commuting time or travel costs.
• International, diverse, and inclusive environment with colleagues from more than 80 countries.
• Digital tools, comprehensive training, and access to online training courses.
• Learning and career development initiatives throughout the year.
• Employee engagement activities and communities including hirify.global Gamers, hirify.global Connect, Pride, and Women of hirify.global.