Senior IT Site Engineer

Location: United States. Travel up to 10% domestically and internationally is required, with occasional support outside standard business hours.

Annual salary: $62,400–$95,700 USD.

Company

hirify.global is a global product design and technology company developing consumer lifestyle products under the Shark and Ninja brands.

What you will do

• Serve as the first point of contact for IT incidents and service requests in Jira Service Management, meeting established SLAs.
• Troubleshoot Windows and macOS endpoints, WiFi, network connectivity, performance, software, identity, access, and email issues.
• Manage user accounts, MFA, Microsoft 365 requests, endpoint provisioning, and device management across Windows, macOS, and iOS.
• Support onboarding, offboarding, access changes, escalations, and accurate lifecycle records.
• Participate in major incident triage, technical investigation, service restoration, communications, and post-incident reviews.
• Create SOPs, runbooks, resolution notes, and self-service documentation while improving support processes and service quality.

Requirements

• Must be eligible to work in the United States without sponsorship.
• 3–5 years of IT helpdesk, desktop support, or comparable end-user technology support experience.
• Mac administration experience is required, including Jamf device enrollment, configuration, application deployment, security policies, patching, and troubleshooting.
• Experience supporting Windows, Microsoft 365, Entra ID, Intune, Active Directory, and Windows Autopilot.
• Experience with Jira Service Management or a comparable ITSM platform, including ticket categorization, SLA tracking, escalation, and documentation.
• Strong troubleshooting, communication, organization, customer-service, and cross-functional collaboration skills.

Nice to have

• Experience supporting a geographically distributed or remote workforce.
• CompTIA A+ or equivalent technical certification.
• ITIL 4 Foundation certification.

Culture & Benefits

• Medical, dental, and vision insurance, flexible spending accounts, and health savings accounts with company contribution.
• 401(k) retirement plan with matching, employee stock purchase program, life and disability insurance.
• Paid time off, company holidays, parental leave, and backup child and eldercare days.
• Learning programs, wellness programs, product discounts, identity theft protection, pet insurance, and referral bonuses.
• Collaborative IT environment focused on continuous improvement, rapid action, and clear communication.