Technical Product Support Associate

Location: New York, New York; hybrid schedule with work from home on Monday and Friday and office attendance Tuesday through Thursday

Salary: $80,000–$90,000 annual base salary, plus discretionary annual cash bonus and equity compensation. The stated range applies to candidates located in the New York City area.

Company

hirify.global is a technology company whose platform uses publicly available data to map social relationships and help organizations reach business-critical decision makers.

What you will do

• Act as the first point of contact for internal support tickets, categorizing and prioritizing requests.
• Partner with internal users to understand workflows, provide product guidance, and distinguish how-to questions from system bugs.
• Resolve Tier 1 and Tier 2 issues, including product-feature guidance and known configuration errors.
• Own ticket lifecycles, manage escalation paths, and help identify issues that require high-priority incident response.
• Use SQL, DataDog, backend systems, and logs to investigate errors and identify root causes as technical skills develop.
• Help establish support processes as the organization scales.

Requirements

• 2+ years of experience in product support or a related role.
• Ability to work comfortably with ambiguity and help define a new support function.
• Strong organization skills for managing busy inboxes and ticket queues.
• Empathy for internal users and exceptional communication skills, including explaining technical workarounds clearly.
• Curiosity about software systems and a problem-solving mindset focused on identifying root causes.
• Technical aptitude and familiarity with, or willingness to learn, SQL and API basics.

Nice to have

• Experience with SQL and API fundamentals.
• Interest in developing toward technical operations or engineering roles.

Culture & Benefits

• Hybrid work schedule with two work-from-home days each week.
• Opportunity to help build a support organization and its processes from the ground up.
• Clear growth path toward senior technical operations or engineering roles.
• Compensation includes base salary, annual cash bonus, and equity compensation.
• Fast-growing, cashflow-positive startup environment.