Account Manager (B2B SaaS)

Location: Philippines; remote

Company

hirify.global is a global AI-powered business calling SaaS platform used by more than 30,000 professionals in over 160 countries.

What you will do

• Manage a customer portfolio as a quota-carrying business owner across retention, expansion, and limited onboarding.
• Run Executive Business Reviews and connect platform performance to customer KPIs.
• Own renewal cycles, forecast risk, develop proactive save strategies, and achieve retention targets.
• Identify and close expansion opportunities including additional seats, platform adoption, and premium add-ons.
• Build customer health frameworks, track leading indicators in HubSpot and analytics tools, and intervene early.
• Partner with Product, Support, and Customer Engineering to resolve issues, provide feedback, and influence the roadmap.

Requirements

• 3+ years of Account Management or Customer Success experience in B2B SaaS.
• Demonstrated ownership of a book of business, renewals, save plays, and account growth.
• Experience with customer health metrics and proactive portfolio management.
• Ability to run Executive Business Reviews and navigate multi-stakeholder accounts up to the C-suite.
• Commercial, data-driven mindset with experience using Excel or Sheets, BI dashboards, and CRM reporting.
• Business fluency in English and ability to work remotely from the Philippines.

Nice to have

• Familiarity with HubSpot, Gainsight, Planhat, or similar customer success and account management tools.
• Technical aptitude and ability to learn SaaS products deeply.

Culture & Benefits

• Fully remote work option with flexible hours built around team and client needs.
• Unlimited paid time off, with 30 days per year described as normal.
• Recurring one-on-one coaching sessions and a transparent career-leveling framework.
• Potential path to equity based on seniority, tenure, and consistent impact.
• Four company-wide Recharge Fridays and two offsites each year.