Parent Resource Navigator (Child Support)

Location: Milwaukee, Wisconsin, USA

Salary: USD 24.52–25.32 per hour

Company

hirify.global provides workforce development services, including employment, rehabilitation, allied health, and community support programs.

What you will do

• Serve as the primary liaison between W-2 and Child Support Agencies.
• Identify non-custodial parents with limited or inconsistent earnings who may benefit from employment services.
• Refer participants to workforce development programs, including W-2, Transitional Jobs, TEMP, FSET, DVR, WIOA, and Veterans Employment Programs.
• Track referrals, follow up on engagement and progress, and maintain accurate participant records.
• Coordinate with case managers and program staff to align services with participant needs and child support obligations.
• Educate participants about employment resources while protecting confidentiality and complying with applicable regulations.

Requirements

• Associate’s degree in human services, social work, or a related field.
• At least two years of experience in workforce development, child support services, or case management.
• Strong communication and coordination skills.
• Familiarity with employment programs and public assistance services.
• Proficiency in Microsoft Office and case management systems.

Nice to have

• Bachelor’s degree in a related field.
• Experience working with non-custodial parents or in child support enforcement.
• Knowledge of Wisconsin workforce and child support systems.
• Bilingual Spanish or Hmong skills.

Culture & Benefits

• Full-time position focused on workforce and community support.
• Learning opportunities and networking programs.
• Inclusive work environment committed to diversity, fairness, and respect.
• Opportunity to contribute to services that support individuals and communities.