Emergency Assistance / Case Manager

Location: Milwaukee, Wisconsin, USA

Salary: USD 24.52–25.77 per hour

Company

hirify.global provides workforce development, rehabilitation, employment, allied health, and community support services across North America.

What you will do

• Process Emergency Assistance applications for families experiencing homelessness, impending homelessness, or energy crises.
• Assess eligibility and verify documentation according to W-2 and DCF policies.
• Issue benefits accurately and within required timelines.
• Guide families through the application process and provide clear, compassionate support.
• Connect participants with housing, utility, food, employment, and other stabilization resources.
• Maintain confidential case records, monitor outcomes, and coordinate services with program staff.

Requirements

• High school diploma or equivalent.
• At least two years of experience in case management, crisis intervention, or public assistance programs.
• Strong organizational and communication skills.
• Ability to work effectively with families in crisis and diverse populations.
• Proficiency with Microsoft Office and case management systems.

Nice to have

• Associate or bachelor’s degree in human services, social work, or a related field.
• Experience with Emergency Assistance or W-2 programs.
• Familiarity with CARES and WWP systems.
• Bilingual Spanish or Hmong language skills.

Culture & Benefits

• Purpose-driven work supporting individuals and communities.
• Values-based environment centered on integrity, customer focus, accountability, respect, and excellence.
• Learning and networking opportunities.
• Commitment to diversity, inclusion, and equal employment opportunity.