Senior Service Delivery Consultant - Middle/Back Office Operations Support (FinTech)

Location: Manila, Philippines; hybrid setup with 2 days per week in the office. Flexibility to work weekends and public holidays, including EMEA and/or Americas shifts.

Company

SimCorp, an independent subsidiary of hirify.global Group, provides integrated investment management solutions and the SimCorp Dimension platform for investment and asset managers.

What you will do

• Provide first-line support and operational services for more than 200 SimCorp clients.
• Support middle and back office processes, including trade processing, investment operations, reconciliation, settlements, fund administration, and portfolio operations.
• Analyze, prioritize, and resolve client issues while meeting service levels, delivery targets, and customer satisfaction goals.
• Use ticketing, ITSM, and support tools to manage incidents and service requests.
• Collaborate with Unified Service Desk, Global Support, Service Delivery Consultants, developers, clients, and internal stakeholders.

Requirements

• Degree in IT, Computer Science, Information Systems, Finance, Business, or a related field.
• At least 3 years of experience in a client-facing support role, preferably supporting external clients.
• Experience with middle or back office operations and financial services, banking, asset management, investment management, or FinTech environments.
• Experience with ticketing and support tools such as ServiceNow, Jira, Salesforce, or other ITSM platforms.
• Familiarity with Citrix, Microsoft Azure, Oracle databases, basic Windows administration, and Microsoft Office.
• Excellent written and verbal English; availability for EMEA and/or Americas shifts and weekend or public-holiday support.

Culture & Benefits

• Collaborative, customer-focused environment with opportunities to work with global support and delivery teams.
• Professional development opportunities and an individual approach to career growth.
• Attractive salary, bonus scheme, pension, and country-specific benefits.
• Support for work-life balance and an inclusive workplace focused on skills development and employee growth.

Hiring process

• Submit an application in English through the career system.
• Applications are reviewed continually, with an approximate CV consideration time of three weeks.
• Candidate feedback is requested during the recruitment process.